Supports free shipping & a 30-day return policy.
Refund policy
Free Shipping
We’re happy to offer free shipping on your Clin d'oeil order.
Shipping costs associated with returns and exchanges are the customer’s responsibility, except where applicable law requires otherwise. Please see our Returns & Refunds Policy for details.
Shipping Destinations
We currently ship to ：
Clin d'oeil
4th Floor, Yongsheng Rosewood Furniture
No. 2 Qijiang Road, Gaoqiao Town
Haishu District, Ningbo, Zhejiang, China
Phone: +86 137 0574 7712
Please contact us at clindoeilofficial@gmail.com before returning your item.
If you’re unsure whether we can deliver to your address, please contact us at clindoeilofficial@gmail.com before placing your order.
Order Processing
Orders are typically prepared for dispatch within [48 Hours] after payment has been confirmed.
Processing time covers preparing and packing your order. It is separate from the time your package spends in transit.
If you need your order for a particular date, please contact us before purchasing so we can help you check the expected timeline.
Estimated Delivery Times
Once your order has been dispatched, estimated delivery takes [15–30 Days].
Delivery times may vary depending on your destination, the carrier, customs processing, public holidays, and other circumstances affecting transportation.
If your order has not arrived within the estimated timeframe, please contact us with your order number so we can help check its progress. These estimates do not limit your rights under applicable law or replace any delivery date expressly agreed with you.
Order Tracking
Where tracking is available, we will provide the tracking details after your order has been dispatched.
Tracking information may not appear immediately, as the carrier needs time to receive and scan your package. If you need help tracking your order, please contact us at clindoeilofficial@gmail.com.
Customs, Duties & Import Taxes
International shipments may be subject to customs duties, import taxes, or other charges required by the destination country.
[All shipping costs and customs duties are covered by the brand.]
Customs processing may also affect delivery times. If you have questions about possible import charges, please contact us before placing your order.
Shipping Address Changes
Please check that your shipping address is complete and accurate before placing your order, including any apartment number, postal code, and other necessary delivery details.
If you notice an error or need to update your address, email us as soon as possible with your order number and the correct details. We will let you know whether the change can be made. Address changes may not be possible once an order has been dispatched.
Delayed, Missing, or Damaged Packages
If your package appears delayed, is marked as delivered but cannot be found, or arrives damaged, please contact us so we can help.
For a package marked as delivered, please check the delivery location and ask anyone who may have accepted it on your behalf. If you still cannot locate it, let us know and we will help investigate with the carrier.
For damaged deliveries, please keep the packaging where possible and send us your order number, a description of the issue, and photos if available. We will review the situation and work with you on an appropriate resolution.
Nothing in this policy limits your rights under applicable consumer protection laws.
Contact Us
For questions about shipping or help with an order, please email:
Please include your order number, if you have one, so we can assist you more efficiently.
