Shipping Policy

We’re looking forward to getting your Clin d’oeil pieces to you. Here’s what you need to know about shipping and delivery.

Free Shipping & Taxes Included

We offer free shipping to all destinations listed below, with applicable import duties and taxes covered by Clin d’oeil. There are no additional shipping fees or import duties and taxes for you to pay upon delivery.

If a carrier or customs office unexpectedly asks you to pay an import charge, please contact us at clindoeilofficial@gmail.com before making a payment so we can help resolve it.

Where We Ship

We currently ship to the following countries:

• Americas: Argentina, Brazil, Canada, Chile, Colombia, and the United States.
• Europe: Austria, Belgium, Czechia, Denmark, Finland, France, Germany, Ireland, Italy, the Netherlands, Norway, Poland, Portugal, Spain, Sweden, Switzerland, and the United Kingdom.
• Asia & the Middle East: Japan, Malaysia, Saudi Arabia, Singapore, South Korea, and the United Arab Emirates.
• Oceania: Australia and New Zealand.

If your destination is not listed, please contact us before placing an order to check availability.

Order Processing

Orders are dispatched within 48 hours of payment confirmation.

Processing time is separate from delivery time. The estimated delivery period below begins once your order has been dispatched.

Estimated Delivery Time

Orders are expected to arrive within 15–30 calendar days after dispatch, depending on the destination.

Delivery times are estimates, not guaranteed arrival dates. Customs processing, local holidays, severe weather, or carrier disruptions may occasionally affect delivery.

If your order has not arrived within the estimated delivery period, please contact us with your order number. We’ll help check its progress and work with the carrier to resolve any delivery issues.

Tracking Your Order

Where tracking is available, we’ll share the tracking details after your order has been dispatched. Tracking information may take some time to update as your parcel moves through the delivery network.

For help with tracking or shipping updates, email us at clindoeilofficial@gmail.com.

Shipping Address & Order Changes

Please check that your shipping address and contact details are correct before completing your order.

If you need to make a change, contact us as soon as possible with your order number and the updated details. We’ll do our best to help, but changes may not be possible once your order has been dispatched.

Missing, Damaged, or Incorrect Items

If your parcel is missing, arrives damaged, or contains the wrong item, please contact us so we can help put things right.

Include your order number and a brief description of the issue. For damaged or incorrect items, photos of the item and packaging can help us resolve the problem more quickly. Please keep the packaging while we look into it.

Return & Exchange Shipping

Free shipping applies to the original delivery of your order. For returns or exchanges due to a change of mind, you are responsible for the associated return and exchange shipping costs.

If an item is damaged, defective, or incorrect, please contact us first so we can arrange an appropriate solution. This policy does not affect your rights under applicable consumer law.

Please refer to our Return & Refund Policy for eligibility requirements and instructions. Thank you for your understanding.

Contact Us

Have a shipping question? We’re here to help.

Email: clindoeilofficial@gmail.com

Please include your order number, if available, so we can find your order more quickly.